Welcome to my web portfolio. Thanks for dropping by.
The important stuff:
I am a developer working for NYS ITS. I specialize in the design, development, and maintenance of cloud contact center solutions. This includes ACD, IVR, Chatbots, reporting, and more. I am passionate about tech and learning new things. In my free time I enjoy spending time outside camping, making maple syrup, keeping honey bees, gardening, working on cool tech projects in my lab, and spending time with my family.
Technical Skills:
-Mastery of NICE InContact Hosted Contact Center
-Highly Proficient with Google Cloud Contact Center solutions, including dialogflow CX
-Experience developing using languages like JavaScript and Python
-Reporting experience using BigQuery, Looker, MSSQL, IBM Cognos, and of course the most important database of them all Excel
Links:
Check out some of my other cobweb filled corners of the web!